PATIENT SATISFACTION RATINGS

Arbor Associates Patient Satisfaction Ratings

The overall purpose of Arbor Associates' Patient Expectation Project is to measure how closely people's experiences as patients met their expectations as customers.
The Patient Expectation Project will show how each department's patients answered each question with maximum statistical accuracy. This quantitative presentation will also include comparative benchmarking information with the same department at other hospitals.

In addition to statistically valid reporting, at the hospital-wide and service-specific levels, the Patient Expectation Project will also provide the actual comments, explanations or examples given by patients in response to open-ended follow-up questions throughout the survey. These verbatim messages directly from the patients leave no about what patients expect in order to be satisfied and how best to meet or exceed these expectations.

Arbor's overall satisfaction ratings for Schuyler Hospital for 2007 were:

Inpatients:  95.2% 

Outpatients:  96.7%

Overall patient satisfaction:  95.2%

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For more information, contact Schuyler Hospital at (607) 535-7121 or info@schuylerhospital.org