Upon your admission, you become our guest as well as our patient. To help you during the uncertainty and adjustment that comes with a hospital stay, we provide useful information about the many services that are available to you as well as hospital procedures.
On the day of your scheduled admission, go to the admissions area near the emergency room.
While you are in the admissions area, you will be asked to present your insurance cards, provide billing information, and sign some forms. You may be directed to the lab, x-ray, or cardiopulmonary departments for initial testing if ordered by your physician.
Your admitting interview will be processed efficiently and effectively, after which you will continue to your assigned room. We will make every effort to provide you with the room accommodations of your choice, provided it is consistent with your medical care. Private rooms, when available, are an additional rate.
The wrist identification bracelet that you receive upon admission should not be removed during your stay. It provides positive identification to all those who serve you and acts as a safeguard for your protection.
A diet will be ordered by your physician to meet your specific nutritional needs. The Dietary Department will provide you with a menu based on this diet order and will assist you with your menu as needed. A dietician is available to answer questions and/or provide an explanation of your special diet. For short stays, we will select a meal for you. Should you have a restriction/preference, please let us know.
FOR YOUR SAFETY
Unless you are told it is permissible to do so, it would be best not to get in and out of bed by yourself. Ask the nurse to help you. If the side rails are on your bed and are in the “up” position, they are there for your protection and to assist you in turning. Please do not try to get in or out of a wheelchair by yourself.
Do not be alarmed if you hear the sound of a fire drill. Periodic drills are conducted as a safety precaution to ensure our readiness to deal with a situation if it ever arises.
NURSE CALL SYSTEM
A control device located near your bed contains a switch to notify the nursing station. Your nurse will instruct you on how to use this call button.
Phones are available in patient rooms at no additional fee. They are not, however, available in the skilled nursing facility resident rooms. It may be possible for residents to have telephones privately installed in their room.
To place a:
LOCAL CALL, dial ‘9’, wait for the dial tone, and then dial the number you wish to call.
LONG DISTANCE CALL, dial ‘0’ and you will be connected with the hospital operator. Tell the operator you would like to make a long distance call and how you would like to be billed: collect, calling card, etc. Calls cannot be billed to your room. You will then be connected to an outside operator.
In the intensive care unit, the phone is located at the nurses’ desk for patient use.
Pay phones are located near the emergency room area.
Ask your nurse about the possibility of a TV/VCR cart. There is no additional fee for their use. Your nurse will be able to answer any questions about the use of the TV/VCR and the remote control. These carts are not available in the skilled nursing facility.
Daily newspapers are available from vending machines outside the Rehab entrance. The local weekly newspaper is sold in the gift shop.
MAIL AND FLOWERS
When mail and flowers arrive, they will be delivered to your room as soon as possible. Any mail received after your discharge will be forwarded.
Patient Bill of Rights
Parents Bill of Rights